TheSamba.com :: View topic - Cip1.com - steve@cip1.com

Tue Jul 05, 2016 6:48 pm

Just got an email from Kris....If you don't know, they did move a while back and are still dealing with some logistics issues. Sounds like the have most of it sorted out and should have everything worked through in another week or so. I totally understand - moved a couple businesses and its a pain in the ass. I placed 2 orders recently and 1 just got shipped and it sounds like the other one will be going out any day now.

They are working on it.....

Tue Jul 12, 2016 2:18 pm

marbleknight wrote: I'm going to have to dial back my praise for CIP a little bit. I have praised them loudly in other posts, mostly for their prices and free shipping but today I found out something that made me think twice about buying from them:

They will not post your feedback on a product if it falls below a certain rating. The rating is 1-5 and if you give it a 3 or less they won't put it at the bottom of the item description. Rate it a 4 or 5 and it's there. This seems very wrong to me.

Will I still buy from them? Probably. Just be aware that the blindingly good feedback you see about their items has been filtered.

I have noticed the same... only the glowing reviews get posted and many of mine may not be four or five stars but given the lack of useful information and description on the site they would provide the kind of helpful information that CIP seems uninterested in putting up in their descriptions.

Disclaimer: CIP is local to me, and I've been buying parts from them since 1990 (before that actually, I think) when they had a retail outlet on Kingsway and a warehouse that later became the store over on Macpherson at Beresford. I know some of the long time guys - they're legit enthusiasts, and I've bought a lot of parts from them over the years... although I buy more from Wolfsburg West now, I just got tired of constantly being disappointed and WW has been a nice change.

Maybe we need to start posting the 'real' part reviews here including part numbers so that the search function can be used? I have a couple pages at CIP that have never been published so maybe I should start. I would be happy to order from a Canadian vendor but I don't like crap parts on my car, so it would be nice to know if an item is solid, or not.

Tue Jul 12, 2016 2:30 pm

dale-j wrote:
Maybe we need to start posting the 'real' part reviews here including part numbers so that the search function can be used? I have a couple pages at CIP that have never been published so maybe I should start. I would be happy to order from a Canadian vendor but I don't like crap parts on my car, so it would be nice to know if an item is solid, or not.

OK, I'll start :roll:

Product: VWC-113-609-237-D - NEW BRAKE SHOE SET FRONT - BEETLE 58-64 / GHIA 58-64 (NO CORE CHANGE)

VWC-113-609-537-B - NEW BRAKE SHOE SET REAR - BEETLE 58-64 / GHIA 58-64 (NO CORE CHARGE)

Your rating: (two stars)

Review Title / Subject: Fix the Description.

Type your Review... These are not Euromax as described, I got sent Empi parts. They fit, but they are pretty crudely finished. I would pay for a good set of semi-metallics if CIP sold them.

(the site still describes them as Euromax, which have been much better quality than the Empi in my experience)

Tue Jul 12, 2016 2:32 pm

Product: VWC-113-255-355-B - HEATER BOX TO BODY INSULATED HOSE 50MM X 50MM - BEETLE 63-67 / GHIA 63-67 / BUS 63-67 / TYPE 3 63-67 - SOLD EACH

VWC-113-255-355-C - HEATER BOX TO BODY INSULATED HOSE 60MM X 50MM (FOR INSTALLING LATE STYLE HEATER BOXES INTO AN EARLY CAR) - BEETLE 63-67 / GHIA 63-67 / BUS 63-67 - SOLD EACH

Your rating: (three stars)

Review Title / Subject: Fits snugly, no clamps needed....
Type your Review... and does not have asbestos rings like the originals did which is a major plus, but not as flexible and with exposed fiberglass inside that blows out loose bits. If you need one it will work but you might be better with your old ones if they don't have the asbestos rings, or plan to take the inner core part out of your old ones and reuse it. Can be disassembled like the originals.

Thu Jul 14, 2016 11:21 pm

Ordered some disc brake and electrical fuel pump parts on-line. They arrived in 5 days with free shipping. I've been buying from California Import Parts for over 25 years, always prompt service and excellent packing.

Fri Aug 05, 2016 7:00 am

Just wanted to give an update concerning my issues with shipments from CIP1.ca (Canadian CIP1). I decided to take the plunge and try out Concept-1 in Calgary, AB. Wow! What a difference! First, if you are going to use the cheaper Klokkerholm replacement panels, these guys are the official distributor of these products. As an example. Front apron with over-ride holes (1966 beetle) $90 from Cip1, $33 from Concept-1. The savings are incredible. Also, first order was shipped out the same day and I had it within 3 days of placing my order at my door. Second order was quite large, put in on Wednesday morning. Shipped out yesterday at around noon PST, will receive on Tuesday next week. I have not had any issues - touch wood - so I can't say anything about returns, etc. But their policy is same day shipment or guaranteed in 3 days. I will be dealing with Concept-1 from now on. I will probably have to order something in the future from Cip1, but will never be in a hurry.

Sat Sep 24, 2016 4:46 am

just my experience....
Ordered a new aftermarket single port intake manifold from cip1 at the beginning of the month being unable to find a good used german manifold. It arrived and did not fit. Cip1 tells me it is narrower than original. Almost every critical dimension was off significantly. It will be a month soon and they will not accept my return even after sending pictures. I knew better than to try cip1 after my last fiasco with them 8 yrs ago...i thought mabey thet changed the way they do business... nope! Terrible quality and extremely poor customer service. Buy elsewhere at all cost.. i hope they eventually do the right thing.......
update:
got an email today from cip1. they WILL credit me for the crappy manifold. i am glad they did the right thing but surprised the manufacturer didnt want the part for inspection. told me to keep it. only took around a month.

Tue Dec 20, 2016 9:23 pm

Ordered a CSP Wasp stainless steel muffler kit that wasn't available locally. Free shipping from CIP1 via FedEx, with tracking # provided. The box arrived in 6 days and was extremely well packed for safe delivery.

Mon Jan 23, 2017 8:08 pm

Ordered parts on-line Thursday night and they arrived at my door on Monday. Free shipping and well packed.

Tue Jan 24, 2017 5:36 am

Yeah - shipping has gotten really quick. And I have been using the econo shipping. Last couple orders have come in faster than they ever had.

Wed Feb 08, 2017 9:21 pm

Ordered six items on Tuesday the 7th of Feb. This PM, Wednesday the 8th of Feb, the box is in Oklahoma City (75 miles from here), ready to go out for delivery.

I have never had anything get here that quick...And that's using their free shipping option!!! :shock:

WOW...What else can I say!!!

Sun May 21, 2017 12:05 pm

Ok... So, everything I've been ordering lately has been shipping from Canada. Do I have to buy from the Canada store to ship from California??

Wed May 24, 2017 8:05 am

xzener wrote: Ok... So, everything I've been ordering lately has been shipping from Canada. Do I have to buy from the Canada store to ship from California??

CIP1 is based in Canada, not California.

Sat Sep 23, 2017 6:32 pm

I got some tail lights from CIP, one was cracked. I paid extra for 2 day shipping. When I emailed them, they sent a new lens, also overnight or 2 day.
I was very happy with their service. A lot of their parts are cheap and crappy, but that's how the market is, not a reflection of CIP, you need to know what you're buying.
Anyway, very pleased.

Sat Sep 23, 2017 6:51 pm

Very pleased with their service too... Even though I shop for the "California" store, shipping from Canada is very quick.

Wed Oct 25, 2017 1:42 pm

I am actually very surprised---- placed order on Sunday late night and it arrived here in FL via DHL on Wednesday afternoon! Coming from BC Canada to the coast in only about 68 hours.I like CIP1 NJlots, but I do scrutinize the Chinese parts quality.

Sat Nov 11, 2017 6:47 am

I know a while back they were moving their warehouse and things got really slow, but have to tell you, over at least the last 6 months or more, the shipping has become amazing. I almost always use the free shipping. I placed an order yesterday (Friday) and will not be surprised if it shows up by Wednesday.

I have been using them for over 10 years and this is the best its ever been. 8)

Sat Nov 11, 2017 2:22 pm

Another "good job" to CIP-1 for their blazing fast free shipping. I ordered a small part and it arrived in less than 4 days. I agree, their shipping has been fast the last several times I've used them.

Well done CIP-1

Sat Nov 11, 2017 6:52 pm

I ordered a JK sliding window for our 69 Bus. The package arrived in San Diego just 2 days after ordering. They did a spectacular job packing the window. They put it in one box with peanuts and padding, and then that box went into another box with more peanuts and padding. That's how to pack fragile items well! Thanks.

Sat Nov 18, 2017 7:55 pm

Great company to deal with! I ordered floor mats for my bus, they arrived sooner than expected. Very pleased with the mats and the fast shipping. Thanks Cip1!!