Hello! Log in or Register   |  Help  |  Donate  |  Buy Shirts See all banner ads | Advertise on TheSamba.com  
TheSamba.com
 
Front Disc Brakes - CSP and Airkewld compared
Page: Previous  1, 2, 3, 4, 5, 6, 7  Next
Forum Index -> Type 3 Share: Facebook Twitter
Reply to topic
Print View
Quick sort: Show newest posts on top | Show oldest posts on top View previous topic :: View next topic  
Author Message
Bobnotch
Samba Member


Joined: July 06, 2003
Posts: 22358
Location: Kimball, Mi
Bobnotch is offline 

PostPosted: Tue Aug 04, 2015 10:28 am    Post subject: Reply with quote

Airkewld wrote:

As the original designer of the kit, I stated in both email and in the forum what "I felt" was an easy fix of just threading the bolt in the caliper and it will clean it out. It is a 10mm hole so it should be just fine. Looking back, I should just put that in the tutorial so that it is not a unknown possibility that this can happen. I can tell you, I personally have put 200 or so sets of brakes on PRObuilt beams and I had to thread the bolt into maybe 3 calipers. So out of estimated 400 calipers I had to do this. But lesson learned, I will edit the install article to reflect that.


Why not just do the QC, so the customer doesn't have to fix the problem? Sure, it's easy to pass the buck, by why not "man up" and fix the problem. A few minutes of INSPECTION would eliminate the problem, and create a better experience for the customer. By not doing it, it makes the company look lazy and uninterested in their own product. Shocked
_________________
Bob 65 Notch S with Sunroof
71 Notch ...aka Krunchy; build pics here;
http://www.thesamba.com/vw/forum/viewtopic.php?t=249390 -been busy working
64 T-34 Ghia...aka Wolfie, under construction... http://www.thesamba.com/vw/forum/viewtopic.php?t=412120
Tram wrote:
"Friends are God's way of apologizing for relatives."
Tram wrote:
People keep confusing "restored" and "restroyed".
Back to top
View user's profile Send private message Gallery Classifieds Feedback
Tram
Samba Socialist


Joined: May 02, 2003
Posts: 22697
Location: Still Feelin' the Bern- Once you've felt it you can't un- feel it.
Tram is offline 

PostPosted: Tue Aug 04, 2015 11:58 am    Post subject: Reply with quote

Airkewld wrote:
ataraxia wrote:
Airkewld wrote:

We are almost on Page 4 and these issues have not been brought to our attention. I would like to look up the email correspondence to find out how we lacked in customer service and how we could have provided a better experience. I have all emails since 2004 between all my clients and prospective clients. I can look it up.

I would love to publicly apologize for our staff not solving your issues. I would like to read what was asked and what was stated to find out where the missteps were.


If this is seriously the first time you're hearing about this - someone in that company who handles email correspondence with customers should be fired.

My issues communicated via email to [email protected]:

Here are my questions:
1. Is the expectation that the customer (me) has to enlarge the holes on the Wilwood calipers prior to installation?
2. Should the caliper be within 3mm of the rotor when installed?
3. Should I need 4 thick washers per bolt hole to mount the caliper?

The installation instructions are vague and most of the photos (on Facebook) are super blurry and don't match the written instructions on your website.

I can't do anything with this kit (or my car) until I resolve these issues so I'd appreciate some input. I spent a lot of money to buy this kit and I'm disappointed that the installation hasn't been smooth.

Your reply (from [email protected]):

"Good afternoon John, thanks for the email. We will get you striaghtened out so you can move forward.

1) Wilwood various it thicknesses when coating calipers. The wholes are machined for 10mm bolts to I would encourage you to just tighten the bolts inside the calipers to remove the mil thickness of coating that is intruding with the bolts.

2) The space between the caliper and the rotor and hub is spot on correct. If we widened that gap, the track would then grow wider, which everyone in the industry is trying not to do.

3) Since we send three different thickness in spacer washer to fill that gap, it can vary depending on vehicle, suspension coatings, powder coating of calipers etc. So play with the various spacers to get the right combination to have the caliper evenly spaced.

4) My apologies on the instructions, we usually get good praises on them. I just looked and they match pretty well. Maybe we are looking at different versions.

You are good to move forward, you do not need anything further. You spent hard earned money on a quality kit that is ready to go. Installation is still going smooth and you will be happy with the results. Enjoy your weekend and take care." Emphasis is mine.


Now:
The overall increase in spacers/washers on the caliper to bracket mount is 10-11mm in total. I took a final measurement once I broke down the spindle last night.

Your bracket is 6mm thick.
The Wilwood caliper is 13mm thick.
The bolt supplied is 30mm long.

Let's do some 4th grade math:
6mm + 13mm = 19mm (Airkewld supplied bracket + Wilwood caliper thickness = total)
30mm - 19mm = 11mm (bolt supplied thread length - sum of bracket thickness and Wilwood caliper = remaining space to be taken up by spacers, washers or magic)

11mm 'missing' from the equation - meaning that it has to be taken up somewhere in spacers or washers or whatever the hell you want to call them, so to say that it's 'a problem' is obvious. Unless someone screwed the pooch putting together the ziplock bag of hardware (yes, all tossed into one bag), this is what it is. If you'd included a parts list breakdown, I would have immediately identified that the bolts were incorrect.

Here are customer service tips for you:
If a customer contacts you with a problem - do some follow up to make sure they were able to successfully install your product.
Get the customer's name correct. It goes a long way toward the customer feeling like they're being heard and their issues are important enough to solve.
The person responding should provide their name as the face of the company. Being faceless and nameless is terrible protocol and it's why almost no one else does it this way. They figured it out.
Next time someone posts up information about your product and you don't like it: Contact them via PM versus shitting on their thread in an attempt to save your reputation. It's unprofessional.

It's not that hard - no matter how you attempt to spin it.


Everything that we corresponded was correct, right down to the T.

The answers were spot on and could get you to install them correctly.

The correct bolts are 10x25mm, not the 10x30. There is an error on our behalf. I will make sure our staff that pulls the order understands this, I would like to send them out to you, please PM my your correct name and address and I will ship them Monday.

By your responses to me trying to help, you seem pissed off at the world, even though I am trying to help. Your condescending tone, 4th grade math statement, etc, is a problem in anyone helping you.

It is up to us to follow up with you, which we do, but if you unsubscribe from our emails, we can not follow up. My apologies.

I will fire the service rep who called you John, instead of Josh.....

Shitting on a thread? WoW.

Airkewld, please don't chime in here when you are mentioned and wrong information is stated and assumed. Please don't post helpful facts that help each samba member or Google search person can follow and understand better. Airkewld, please do not help the Type 3 industry at all. Airkewld, you are unprofessional, you will never get any better than a faceless, nameless, unprofessional company. No one cares for your company to get better....

Seems about right, but everyone thinks differently.

I am sorry that we ruined your experience with us. Our products are subpar and our customer service dropped the ball entirely. If you feel this is all true, please send the product back, 2 years later and we will offer a refund, because any client that feels that way, should get a refund. We care PERIOD.


Pete- that's a great attitude and I am glad to see you offer this at this late date with no strings attached. Now THAT is exemplary customer service... BRAVO, sir! Very Happy
_________________
Немає виправдання для війни! Я з Україною.

Bryan67 wrote:
Just my hands. And a little lube. No tools.


To best contact me, please use the EMAIL function in my profile
Back to top
View user's profile Send private message Send e-mail Gallery Classifieds Feedback
Airkewld
Samba Member


Joined: November 14, 2003
Posts: 3149
Location: Goodyear, AZ USA
Airkewld is offline 

PostPosted: Tue Aug 04, 2015 12:29 pm    Post subject: Reply with quote

Right size bolt

Image may have been reduced in size. Click image to view fullscreen.


Wrong size bolt

Image may have been reduced in size. Click image to view fullscreen.


Correct gap

Image may have been reduced in size. Click image to view fullscreen.


Pictures above are with the proper spacers that were provided and the improper bolts that were sent. Photos show the difference. Also showing the gap between the rotor and the caliper bracket which is very small. It is a reason I asked the question about the gap. It seems as if the collar on the spindle is flipped. Everything fits as I designed it.

For the record, all our kits that we sell come with these spacers. Front or rear, they come with them. Same with CB Performance and others.

https://scontent.xx.fbcdn.net/hphotos-ash2/v/t1.0-...e=564D1755

https://scontent.xx.fbcdn.net/hphotos-frc3/t31.0-8/1275288_10151810989722808_632410076_o.jpg

http://cdn3.volusion.com/adets.qcfpr/v/vspfiles/photos/4359-2.jpg?1374763168

I can be okay with people who do not like spacers. It is a choice we all have. But in the event, you need to do something in addition of the kit, we, as a company should be able to tech what the client has done to ensure something was mixed up somewhere.

If the choice is made based on something that could be remedied with a photo via email or short video send via the smart phone, we can get clients back on the road. If a choice is made to alter or customize with out the consent, should the product or company be judged on them altering it from it's original design with parts supplied? As mentioned in this thread, if the bolts were too long, I will over night bolts to get you moving forward. If you would like me to clearance the calipers for you, let me know and a call tag can be sent to do that for you.

Instead of being shunned, allow us to help. Or if you really don't care and all you want to do is put fuel on the fire because a company cares and you do not, I can't do anything further. Enjoy your day either way.
_________________
TheSamba members-only discount - Samba24

Win a FREE Chassis Rebuild - https://airkewld.co/WinAChassis

Learn from a PRO on Patreon - https://www.patreon.com/Airkewld

FAQ - https://airkewld.co/FAQ

View our Industry Leading Products - https://www.airkewld.com/Products-s/2322.htm

We made a iPhone Ringtone with a Classic VW Turbo Engine - https://airkewld.co/RingtoneTurbo

YouTube Channel - https://airkewld.co/SubSamba
Back to top
View user's profile Send private message Send e-mail Visit poster's website Facebook Instagram Gallery Classifieds Feedback
Tram
Samba Socialist


Joined: May 02, 2003
Posts: 22697
Location: Still Feelin' the Bern- Once you've felt it you can't un- feel it.
Tram is offline 

PostPosted: Tue Aug 04, 2015 12:39 pm    Post subject: Reply with quote

Pete:

I don't see where anybody is "shunning" you. Good grief. Rolling Eyes

1.Does your kit come with a hardware list that tells you where the hardware goes?

2. There's a difference between spacers and a stack of washers.
_________________
Немає виправдання для війни! Я з Україною.

Bryan67 wrote:
Just my hands. And a little lube. No tools.


To best contact me, please use the EMAIL function in my profile
Back to top
View user's profile Send private message Send e-mail Gallery Classifieds Feedback
Donnie strickland
Samba Member


Joined: December 21, 2009
Posts: 2403
Location: Moody, AL
Donnie strickland is offline 

PostPosted: Tue Aug 04, 2015 1:29 pm    Post subject: Reply with quote

Tram wrote:
Pete:

I don't see where anybody is "shunning" you. Good grief. Rolling Eyes

1.Does your kit come with a hardware list that tells you where the hardware goes?

2. There's a difference between spacers and a stack of washers.


Yep. I don't have a dog in this fight, but I will say that, as an interested observer, Pete's offers of help seem to come across with a passive/aggressive veneer. He hints simultaneously that the kit is just fine, and then that it needs a little modification, and then that it's all Josh's fault. Well which is it?
_________________
71 Elm Green FI A/T Squareback
Back to top
View user's profile Send private message Gallery Classifieds Feedback
Airkewld
Samba Member


Joined: November 14, 2003
Posts: 3149
Location: Goodyear, AZ USA
Airkewld is offline 

PostPosted: Tue Aug 04, 2015 1:51 pm    Post subject: Reply with quote

Tram wrote:
Pete:

I don't see where anybody is "shunning" you. Good grief. Rolling Eyes

1.Does your kit come with a hardware list that tells you where the hardware goes?

2. There's a difference between spacers and a stack of washers.


Tram, please re-read the posts that are not you or I. It seems to me, like I am the bad guy, when all I am doing is trying to help.

Terminology is terminology. Super 8 SAE Flat Washer, Super 9 USS Flat Washer, Grade 5 SAE flat Washer are supplied in our kits that "Space" the caliper to even specs. If the mass of people want me to call them washers, we can. But I do not think I am misleading anyone with the term spacers.

There is not a hardware list included but the direction do mention what bolts are used where. I could always improve my install article, which we are doing weekly for all articles as we can. Still to date, we have not felt it necessary to update the type 3 instructions.

FWIW, I placed the 10mm SHACS in the caliper exact to the one provided in our kit, into the caliper bolt hole of 20 calipers and none of them had to be reamed out.

My apologies for an uncommon occurance again.
_________________
TheSamba members-only discount - Samba24

Win a FREE Chassis Rebuild - https://airkewld.co/WinAChassis

Learn from a PRO on Patreon - https://www.patreon.com/Airkewld

FAQ - https://airkewld.co/FAQ

View our Industry Leading Products - https://www.airkewld.com/Products-s/2322.htm

We made a iPhone Ringtone with a Classic VW Turbo Engine - https://airkewld.co/RingtoneTurbo

YouTube Channel - https://airkewld.co/SubSamba
Back to top
View user's profile Send private message Send e-mail Visit poster's website Facebook Instagram Gallery Classifieds Feedback
Airkewld
Samba Member


Joined: November 14, 2003
Posts: 3149
Location: Goodyear, AZ USA
Airkewld is offline 

PostPosted: Tue Aug 04, 2015 1:55 pm    Post subject: Reply with quote

Donnie strickland wrote:
Yep. I don't have a dog in this fight, but I will say that, as an interested observer, Pete's offers of help seem to come across with a passive/aggressive veneer. He hints simultaneously that the kit is just fine, and then that it needs a little modification, and then that it's all Josh's fault. Well which is it?


Zero fighting is occurring.

It is in the internet and many people can take a typed sentence and think the worst, the best or indifferent. I am not trying to be a PITA in anyway shape or form, just trying to help.

The kit is fine. Wrong bolts were sent by mistake, no mods necessary or common, and if you need more parts than what is supplied, an email, phone call or text into customer support, who get this remedied quickly, with out a 4+ page back and forth. No ones fault. Not his, nor mine.
_________________
TheSamba members-only discount - Samba24

Win a FREE Chassis Rebuild - https://airkewld.co/WinAChassis

Learn from a PRO on Patreon - https://www.patreon.com/Airkewld

FAQ - https://airkewld.co/FAQ

View our Industry Leading Products - https://www.airkewld.com/Products-s/2322.htm

We made a iPhone Ringtone with a Classic VW Turbo Engine - https://airkewld.co/RingtoneTurbo

YouTube Channel - https://airkewld.co/SubSamba
Back to top
View user's profile Send private message Send e-mail Visit poster's website Facebook Instagram Gallery Classifieds Feedback
Tram
Samba Socialist


Joined: May 02, 2003
Posts: 22697
Location: Still Feelin' the Bern- Once you've felt it you can't un- feel it.
Tram is offline 

PostPosted: Tue Aug 04, 2015 2:29 pm    Post subject: Reply with quote

Airkewld wrote:
Tram wrote:
Pete:

I don't see where anybody is "shunning" you. Good grief. Rolling Eyes

1.Does your kit come with a hardware list that tells you where the hardware goes?

2. There's a difference between spacers and a stack of washers.


Tram, please re-read the posts that are not you or I. It seems to me, like I am the bad guy, when all I am doing is trying to help.

Terminology is terminology. Super 8 SAE Flat Washer, Super 9 USS Flat Washer, Grade 5 SAE flat Washer are supplied in our kits that "Space" the caliper to even specs. If the mass of people want me to call them washers, we can. But I do not think I am misleading anyone with the term spacers.

There is not a hardware list included but the direction do mention what bolts are used where. I could always improve my install article, which we are doing weekly for all articles as we can. Still to date, we have not felt it necessary to update the type 3 instructions.

FWIW, I placed the 10mm SHACS in the caliper exact to the one provided in our kit, into the caliper bolt hole of 20 calipers and none of them had to be reamed out.

My apologies for an uncommon occurance again.


Pete- NOBODY is saying you're a "bad guy"- but you.

So there's no hardware list. OK, that would be an improvement. But then, you say that everything was in the instructions- but the kit in question had no instructions.

So the instructions are on Facebook? What if your customer is not on Facebook?

Pete, I am just seeing so many easy- peasy solutions to what should be minor problems that I'm just shaking my head, yet you take it personally...
_________________
Немає виправдання для війни! Я з Україною.

Bryan67 wrote:
Just my hands. And a little lube. No tools.


To best contact me, please use the EMAIL function in my profile
Back to top
View user's profile Send private message Send e-mail Gallery Classifieds Feedback
Airkewld
Samba Member


Joined: November 14, 2003
Posts: 3149
Location: Goodyear, AZ USA
Airkewld is offline 

PostPosted: Tue Aug 04, 2015 3:03 pm    Post subject: Reply with quote

Tram wrote:
Pete- NOBODY is saying you're a "bad guy"- but you.

So there's no hardware list. OK, that would be an improvement. But then, you say that everything was in the instructions- but the kit in question had no instructions.

So the instructions are on Facebook? What if your customer is not on Facebook?

Pete, I am just seeing so many easy- peasy solutions to what should be minor problems that I'm just shaking my head, yet you take it personally...


This is like Adam Sandler in a skit from Anger Management.

Let me retract the words, shunned, bad guy and let's replace it with negative statements, from others beside you and I.

Every kit gets instructions. But they are not paper copies in the past. Links to PDF documents or online instructions come in 5 different emails to make sure the client gets them. Now we print them out and supply hard copies as well.

We also supply links to other pictures found on various social sites. Ver accommodating depending on what medium the clients likes.

I think it is all miscommunication, really. Words are misimplied, I am assuming myself included and yes, I can, so I take everything anybody says about out products that is incorrect or smeared, personal. Can't fix how I take things, it is who I am.

But I can leave the samba yet again for many years, try it again, in hopes that I can help others.

My loss.
_________________
TheSamba members-only discount - Samba24

Win a FREE Chassis Rebuild - https://airkewld.co/WinAChassis

Learn from a PRO on Patreon - https://www.patreon.com/Airkewld

FAQ - https://airkewld.co/FAQ

View our Industry Leading Products - https://www.airkewld.com/Products-s/2322.htm

We made a iPhone Ringtone with a Classic VW Turbo Engine - https://airkewld.co/RingtoneTurbo

YouTube Channel - https://airkewld.co/SubSamba
Back to top
View user's profile Send private message Send e-mail Visit poster's website Facebook Instagram Gallery Classifieds Feedback
Bobnotch
Samba Member


Joined: July 06, 2003
Posts: 22358
Location: Kimball, Mi
Bobnotch is offline 

PostPosted: Tue Aug 04, 2015 3:06 pm    Post subject: Reply with quote

Tram wrote:


Pete- NOBODY is saying you're a "bad guy"- but you.

So there's no hardware list. OK, that would be an improvement. But then, you say that everything was in the instructions- but the kit in question had no instructions.

So the instructions are on Facebook? What if your customer is not on Facebook?

Pete, I am just seeing so many easy- peasy solutions to what should be minor problems that I'm just shaking my head, yet you take it personally...


Agreed. Nobody is calling you a "bad guy".
A hardware list should be included with every kit. Even the SoCal Industries wide 5 bug kit I bought had that. Rolling Eyes It just makes sense to do so.
I don't do Facebook, so I wouldn't have access to the instructions, or the assembly pics. Not good .
I agree 100% that these are "easy peasy" solutions, and would/could eliminate any potential problems. Rolling Eyes Why not do it? Is it the cost of photocopying the pages? That's a small price to pay to help the customer out. Wink
The company I worked for even included a couple of small allen wrenches, just in case the customer didn't have them. We included a tech sheet listing all parts, along with instructions. It's just part of doing business, and IF a customer needed a replacement part, they could call and order one (we didn't have a website when I worked there) from the tech sheet. Smile
_________________
Bob 65 Notch S with Sunroof
71 Notch ...aka Krunchy; build pics here;
http://www.thesamba.com/vw/forum/viewtopic.php?t=249390 -been busy working
64 T-34 Ghia...aka Wolfie, under construction... http://www.thesamba.com/vw/forum/viewtopic.php?t=412120
Tram wrote:
"Friends are God's way of apologizing for relatives."
Tram wrote:
People keep confusing "restored" and "restroyed".
Back to top
View user's profile Send private message Gallery Classifieds Feedback
Airkewld
Samba Member


Joined: November 14, 2003
Posts: 3149
Location: Goodyear, AZ USA
Airkewld is offline 

PostPosted: Tue Aug 04, 2015 3:18 pm    Post subject: Reply with quote

Bobnotch wrote:
Agreed. Nobody is calling you a "bad guy".
A hardware list should be included with every kit. Even the SoCal Industries wide 5 bug kit I bought had that. Rolling Eyes It just makes sense to do so.
I don't do Facebook, so I wouldn't have access to the instructions, or the assembly pics. Not good .
I agree 100% that these are "easy peasy" solutions, and would/could eliminate any potential problems. Rolling Eyes Why not do it? Is it the cost of photocopying the pages? That's a small price to pay to help the customer out. Wink
The company I worked for even included a couple of small allen wrenches, just in case the customer didn't have them. We included a tech sheet listing all parts, along with instructions. It's just part of doing business, and IF a customer needed a replacement part, they could call and order one (we didn't have a website when I worked there) from the tech sheet. Smile


Bob, is there a reason you are using the Eyeroll emoticon in all your posts towards me? It is in a majority of them.

Our instructions are getting better, see this for example http://www.airkewld.info/PDF/Swing%20Axle%20Air%20Ride%201-2-14%201.0.pdf which is a PDF for an air ride kit we sell, with even videos on hardware kits.

Why haven't we did that for the type 3 kits yet? We haven't had the need, no one has brought issues up with it. If they did, I would be all over it.

We are getting better each day, it doesn't help this particular individual at this time, but it will get better.
_________________
TheSamba members-only discount - Samba24

Win a FREE Chassis Rebuild - https://airkewld.co/WinAChassis

Learn from a PRO on Patreon - https://www.patreon.com/Airkewld

FAQ - https://airkewld.co/FAQ

View our Industry Leading Products - https://www.airkewld.com/Products-s/2322.htm

We made a iPhone Ringtone with a Classic VW Turbo Engine - https://airkewld.co/RingtoneTurbo

YouTube Channel - https://airkewld.co/SubSamba
Back to top
View user's profile Send private message Send e-mail Visit poster's website Facebook Instagram Gallery Classifieds Feedback
Tram
Samba Socialist


Joined: May 02, 2003
Posts: 22697
Location: Still Feelin' the Bern- Once you've felt it you can't un- feel it.
Tram is offline 

PostPosted: Tue Aug 04, 2015 4:35 pm    Post subject: Reply with quote

Airkewld wrote:
Bobnotch wrote:
Agreed. Nobody is calling you a "bad guy".
A hardware list should be included with every kit. Even the SoCal Industries wide 5 bug kit I bought had that. Rolling Eyes It just makes sense to do so.
I don't do Facebook, so I wouldn't have access to the instructions, or the assembly pics. Not good .
I agree 100% that these are "easy peasy" solutions, and would/could eliminate any potential problems. Rolling Eyes Why not do it? Is it the cost of photocopying the pages? That's a small price to pay to help the customer out. Wink
The company I worked for even included a couple of small allen wrenches, just in case the customer didn't have them. We included a tech sheet listing all parts, along with instructions. It's just part of doing business, and IF a customer needed a replacement part, they could call and order one (we didn't have a website when I worked there) from the tech sheet. Smile


Bob, is there a reason you are using the Eyeroll emoticon in all your posts towards me? It is in a majority of them.

Our instructions are getting better, see this for example http://www.airkewld.info/PDF/Swing%20Axle%20Air%20Ride%201-2-14%201.0.pdf which is a PDF for an air ride kit we sell, with even videos on hardware kits.

Why haven't we did that for the type 3 kits yet? We haven't had the need, no one has brought issues up with it. If they did, I would be all over it.

We are getting better each day, it doesn't help this particular individual at this time, but it will get better.


People are bringing up issues with it. Did you not read this very thread? We're also trying to help. I do see you "all over that", but not in a really great way for you.
Who is in charge of your PR? Fire him. Smile

"it doesn't help this particular individual at this time, but it will get better"

A shame the individual here is getting a "so sad, too bad" but I am happy for him that you've agreed to make him whole.
_________________
Немає виправдання для війни! Я з Україною.

Bryan67 wrote:
Just my hands. And a little lube. No tools.


To best contact me, please use the EMAIL function in my profile
Back to top
View user's profile Send private message Send e-mail Gallery Classifieds Feedback
Airkewld
Samba Member


Joined: November 14, 2003
Posts: 3149
Location: Goodyear, AZ USA
Airkewld is offline 

PostPosted: Tue Aug 04, 2015 4:42 pm    Post subject: Reply with quote

Tram wrote:
People are bringing up issues with it. Did you not read this very thread? We're also trying to help. I do see you "all over that", but not in a really great way for you.
Who is in charge of your PR? Fire him. Smile

"it doesn't help this particular individual at this time, but it will get better"

A shame the individual here is getting a "so sad, too bad" but I am happy for him that you've agreed to make him whole.


The OP is not interested in getting it resolved.

This particular thread has been highlighted, and will get updated to help better our system and how to guides.

If he was interested in it, I am happy to help as I have stated from the start. Complete transparency.
_________________
TheSamba members-only discount - Samba24

Win a FREE Chassis Rebuild - https://airkewld.co/WinAChassis

Learn from a PRO on Patreon - https://www.patreon.com/Airkewld

FAQ - https://airkewld.co/FAQ

View our Industry Leading Products - https://www.airkewld.com/Products-s/2322.htm

We made a iPhone Ringtone with a Classic VW Turbo Engine - https://airkewld.co/RingtoneTurbo

YouTube Channel - https://airkewld.co/SubSamba
Back to top
View user's profile Send private message Send e-mail Visit poster's website Facebook Instagram Gallery Classifieds Feedback
gregson1
Samba Member


Joined: December 13, 2004
Posts: 464

gregson1 is offline 

PostPosted: Tue Aug 04, 2015 6:02 pm    Post subject: Reply with quote

Wow...this thread's a real grind to get through.

A lot of us are involved in VWs for as a hobby. When problems like this one arrive, I have to start asking myself if I'm not better off either farming the job out, or looking for another solution entirely. In this case, I was paying attention to what Josh was going through and decided to go with the CSP brake kit.

Obviously, I was very interested in Josh's Type 3 disk brake kit comparisons. I wanted to know if my CSP decision were a good one. What was entirely unexpected was a comparison in customer service experiences. The root cause of Josh's issues with the Airkewld kit seem to be directly related to 1) Lack of Quality Assurance for parts and kit part content, and 2) Lack of specific product documentation and parts list. From my perspective, both issues were and continue to be 100% avoidable and rest squarely with Airkewld to resolve.
Back to top
View user's profile Send private message Send e-mail Gallery Classifieds Feedback
ataraxia
Samba Member


Joined: March 19, 2010
Posts: 4504
Location: Illinois
ataraxia is offline 

PostPosted: Tue Aug 04, 2015 6:38 pm    Post subject: Reply with quote

gregson1 wrote:
Wow...this thread's a real grind to get through.

A lot of us are involved in VWs for as a hobby. When problems like this one arrive, I have to start asking myself if I'm not better off either farming the job out, or looking for another solution entirely. In this case, I was paying attention to what Josh was going through and decided to go with the CSP brake kit.

Obviously, I was very interested in Josh's Type 3 disk brake kit comparisons. I wanted to know if my CSP decision were a good one. What was entirely unexpected was a comparison in customer service experiences. The root cause of Josh's issues with the Airkewld kit seem to be directly related to 1) Lack of Quality Assurance for parts and kit part content, and 2) Lack of specific product documentation and parts list. From my perspective, both issues were and continue to be 100% avoidable and rest squarely with Airkewld to resolve.


This was EXACTLY what I was hoping to avoid - it takes away from the actual comparison of the two products. It's turned into a cautionary tale in dealing with Airkewld vs. a product comparison and that's unfortunate.
Back to top
View user's profile Send private message Send e-mail Gallery Classifieds Feedback
ataraxia
Samba Member


Joined: March 19, 2010
Posts: 4504
Location: Illinois
ataraxia is offline 

PostPosted: Tue Aug 04, 2015 7:32 pm    Post subject: Reply with quote

Tram wrote:
A shame the individual here is getting a "so sad, too bad" but I am happy for him that you've agreed to make him whole.


Pete put 'conditions' on the return - I cannot accept the conditions and retain my integrity at the same time.

It's not going to happen.
Back to top
View user's profile Send private message Send e-mail Gallery Classifieds Feedback
Tram
Samba Socialist


Joined: May 02, 2003
Posts: 22697
Location: Still Feelin' the Bern- Once you've felt it you can't un- feel it.
Tram is offline 

PostPosted: Tue Aug 04, 2015 7:55 pm    Post subject: Reply with quote

ataraxia wrote:
Tram wrote:
A shame the individual here is getting a "so sad, too bad" but I am happy for him that you've agreed to make him whole.


Pete put 'conditions' on the return - I cannot accept the conditions and retain my integrity at the same time.

It's not going to happen.


Wha??? What happened to

I am sorry that we ruined your experience with us. Our products are subpar and our customer service dropped the ball entirely. If you feel this is all true, please send the product back, 2 years later and we will offer a refund, because any client that feels that way, should get a refund. We care PERIOD. ???
_________________
Немає виправдання для війни! Я з Україною.

Bryan67 wrote:
Just my hands. And a little lube. No tools.


To best contact me, please use the EMAIL function in my profile
Back to top
View user's profile Send private message Send e-mail Gallery Classifieds Feedback
Airkewld
Samba Member


Joined: November 14, 2003
Posts: 3149
Location: Goodyear, AZ USA
Airkewld is offline 

PostPosted: Tue Aug 04, 2015 8:11 pm    Post subject: Reply with quote

I don't look back at this thread and ponder what I should of could of done. I did exactly what I would do with with any client and I would do it again.

The many happy clients whom have same/similar kits have pm'd me applauding my efforts to resolve the issues with this client. I had hoped to help him and in return have a fair comparison between the two.

Now that the original post has been edited, I will leave and let the thread even itself out.

Our conditions on a 2 year old system, that almost no one would even think about offering.

Quote:
Thanks for the email Josh.

I will offer a full refund of the parts returned to me, as just an installed kit with out cosmetic issues that another client can use and install. I will grant that refund if the thread is edited of the condescending remarks in it's description. If that means that our conversation back and forth is removed due to comparison reasons only, that is fine.

Pictures of each part prior to sending it back, sent to this email address, insuring the package and packing it nicely will be fine.

Once the product is received, we will inspect to make sure it is exactly as you shown in the pictures and we will refund the paypal account.

Flip side of things.

If you want to do a brake test, with both products, how they perform, what you liked, what you didn't like and give us an honest review of the performance, of both ours and CSP, I will pay you $450 and you can keep the brakes to sell or do what you want. Add that information to the thread to allow others to read and get a feel of your opinion. If you want to go this route, I would like to send the proper bolts we use, along with sending you a current install article to verify that your installation meets our views for proper comparison.

Josh, our goal is to always build upon the relationships we are blessed to have with our clients. I chose to go that route to always think of our clients first. I hope that either of these options allows us to move forward, cordially and fair to each one of us.

Let me know


Enjoy your evening all, unsubscribed.
_________________
TheSamba members-only discount - Samba24

Win a FREE Chassis Rebuild - https://airkewld.co/WinAChassis

Learn from a PRO on Patreon - https://www.patreon.com/Airkewld

FAQ - https://airkewld.co/FAQ

View our Industry Leading Products - https://www.airkewld.com/Products-s/2322.htm

We made a iPhone Ringtone with a Classic VW Turbo Engine - https://airkewld.co/RingtoneTurbo

YouTube Channel - https://airkewld.co/SubSamba
Back to top
View user's profile Send private message Send e-mail Visit poster's website Facebook Instagram Gallery Classifieds Feedback
Tram
Samba Socialist


Joined: May 02, 2003
Posts: 22697
Location: Still Feelin' the Bern- Once you've felt it you can't un- feel it.
Tram is offline 

PostPosted: Tue Aug 04, 2015 8:31 pm    Post subject: Reply with quote

Airkewld wrote:
I don't look back at this thread and ponder what I should of could of done. I did exactly what I would do with with any client and I would do it again.

The many happy clients whom have same/similar kits have pm'd me applauding my efforts to resolve the issues with this client. I had hoped to help him and in return have a fair comparison between the two.

Now that the original post has been edited, I will leave and let the thread even itself out.

Our conditions on a 2 year old system, that almost no one would even think about offering.

Quote:
Thanks for the email Josh.

I will offer a full refund of the parts returned to me, as just an installed kit with out cosmetic issues that another client can use and install. I will grant that refund if the thread is edited of the condescending remarks in it's description. If that means that our conversation back and forth is removed due to comparison reasons only, that is fine.

Pictures of each part prior to sending it back, sent to this email address, insuring the package and packing it nicely will be fine.

Once the product is received, we will inspect to make sure it is exactly as you shown in the pictures and we will refund the paypal account.

Flip side of things.

If you want to do a brake test, with both products, how they perform, what you liked, what you didn't like and give us an honest review of the performance, of both ours and CSP, I will pay you $450 and you can keep the brakes to sell or do what you want. Add that information to the thread to allow others to read and get a feel of your opinion. If you want to go this route, I would like to send the proper bolts we use, along with sending you a current install article to verify that your installation meets our views for proper comparison.

Josh, our goal is to always build upon the relationships we are blessed to have with our clients. I chose to go that route to always think of our clients first. I hope that either of these options allows us to move forward, cordially and fair to each one of us.

Let me know


Enjoy your evening all, unsubscribed.


Wow. Just wow.... No, really. Just WOW. ALL of your conditions are open to your interpretation of things and there are lots of conditions. The one I bolded is my personal favorite.

If you took as much care in sending things out as you do in taking them back things might be a lot better.

smh...
_________________
Немає виправдання для війни! Я з Україною.

Bryan67 wrote:
Just my hands. And a little lube. No tools.


To best contact me, please use the EMAIL function in my profile
Back to top
View user's profile Send private message Send e-mail Gallery Classifieds Feedback
ataraxia
Samba Member


Joined: March 19, 2010
Posts: 4504
Location: Illinois
ataraxia is offline 

PostPosted: Tue Aug 04, 2015 8:52 pm    Post subject: Reply with quote

There's really nothing more to be said about what's transpired, right?

Getting back on track: I'm looking forward to bleeding the brakes and driving the car with the CSP system in the near future. I'll return to the thread and post up my impression of how they work once that's done. I haven't decided the outcome of the Airkewld system at this time. It's an unsupported product for me and I have to decide if I want to put any more money into it or just cut my losses and buy another CSP system for my 65. The 'up' side to buying another CSP kit is that both cars will have the same brakes.

I started the thread to offer information about these two specific systems because I have them side by side but information about the other disc brake systems is welcome. I will add it to the initial post with what's provided.

If anyone else has a disc brake system installed on their Type 3/34 and wants to post up their evaluation between what they had and their currently installed system, please do so.


Last edited by ataraxia on Wed Aug 05, 2015 11:06 am; edited 1 time in total
Back to top
View user's profile Send private message Send e-mail Gallery Classifieds Feedback
Display posts from previous:   
Reply to topic    Forum Index -> Type 3 All times are Mountain Standard Time/Pacific Daylight Savings Time
Page: Previous  1, 2, 3, 4, 5, 6, 7  Next
Page 5 of 7

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

About | Help! | Advertise | Donate | Premium Membership | Privacy/Terms of Use | Contact Us | Site Map
Copyright © 1996-2023, Everett Barnes. All Rights Reserved.
Not affiliated with or sponsored by Volkswagen of America | Forum powered by phpBB
Links to eBay or other vendor sites may be affiliate links where the site receives compensation.