Rocky Mountain Westy - [email protected]

[kayakwesty]

Thei customer service is above and beyond

I called Mike this Monday, I have a rear hub, that needs replacing, my van is stuck and I don't have a shop or place to install the bearings. I can wrench tho in the parking lot and get the van back on the road.

To be honest I called the big boys first, and more or less got blown off, one even told me they didn't have the time and wouldn't make or take the time.They made me feel really small and unimportant.

I'm not a idiot and I can fix a lot on my van, I just need some help.

I needed a pulled hub and new bearings installed.I just have basic tools with me right now, so I need the hard part done for me.

Then I remember the Rocky Mountain Westy ladder I got for Christmas. I thought to myself could they help me?

I called RCW...OMG!

I got the owner...and we talked about the problem I was having, "no problem he told me"

Well the hub is pulled, the bearings installed and its on its way to the land of no Vanagons in the wrecking yards.

Mike went above and beyond to help me.

RCW will get the first phone call from me from now on, and I will try to support them as much as possible.

He supports TheSamba here also, that says a lot.

I don't know the owner, or am I friend of the owner, I 'm just a happy customer and thought you should know of a good company helping others keep these money pits on the road.


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1984 Westy 2.0 Jetta ABA Motor/1.8 head converted to auto tranny, with 180,000 on body, 55K on engine and transmission

B.5.5 Passat Wagen with 30v V6-67000 Miles

DAS AUTO

CHANGE YOUR FUEL LINES!

A post without pictures is useless

http://www.kayakwesty.com

http://www.waldensridgewhitewater.com/

[insyncro]

Working with Mike and the part RMW produces has been awesome!

[ZimZam]

A first class operation. When my headlights went I tried fixing them myself, to no avail. I drove up to FC, and even though other vehicles were in the bays Mike and his brother stopped what they were doing, and went right at it. Turned out to be a frayed wire. Fixed and on my way. I will be stopping there on my way to AK. Super friendly staff too- Kate, Oly et al. Thanks Mike you da bomb biggety.
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'85 Cabriolet (Margo)
'87 Westy (Heidi)
'75 Porsche 911S Targa

"Nobody trusts anyone, or why did they put tilt on a pinball machine.”
- Steve McQueen
"It's just metal, when rusted and dented , anything you will do will be better. Stop being afraid. What they (VW) did many year ago is not better then what you will do now." -Ben

[Wildthings]

I had my daughter pick up a set of Rocky Mountain Westy's stainless steel coolant pipes a while back, I went to install them today and found that these things are totally FUBAR. The two pipes should run pretty much parallel over most of their length, but these have a 1" gap between them when laid side to side and on the front end where there should be separation the is no gap at all so it would be impossible to get the hoses one. In one of the rear pipes I had to straighten one bend and add another and in one of the front pipes I am going to need to straighten two bends and add two more to get a decent fit. These things are an expensive train wreck.

I would recommend that people avoid buying coolant pipes from RMW until they can figure out why two pipes the should have nearly identical bends over most of their length instead don't come close to matching at all.

[Rocky Mountain Westy]

[Wildthings]